To Our Valued Guests: 

Your appointments are important to all of us on the About Face team. Time allocated for an
appointment is reserved especially for you. It is our goal to provide the best quality and tradition
of excellent service. Our Providers are booked out weeks to months in advance. It is important to
remember, that when you cancel your appointment without providing sufficient notice, our
providers time is lost, and we are not afforded the opportunity to schedule a client on the waiting

A deposit is required to reserve your treatment appointment at the time of scheduling. We
request a minimum of 24 hours’ notice for adjustments or cancellations to your scheduled

Cancellation Policy:

Appointments cancelled with less than 24 hours’ notice or “no show” for a scheduled
appointment, will result in loss of appointment deposit. Additionally, subsequent appointments
will require an increased deposit amount.

Late Arrivals:

It is important to arrive to your appointment on time. We value your time and that of our
Providers. Each appointment allots for sufficient time for safe administration of treatments; this
cannot be compromised. Therefore, if you arrive more than 10 minutes late to your appointment
it is considered a “no show” and your deposit will be forfeited. To secure a future appointment
an increased deposit amount will be required. 

Confirmation Reminders:

As a courtesy, we will send out email and SMS messages to confirm your appointment at the
time of scheduling and again 2 days prior to your appointment date. It is your responsibility to
ensure we have a current email address and mobile number on file in order to receive the
courtesy reminders.

By scheduling an appointment at About Face Medical Aesthetics, you are agreeing to our
cancellation, no show, and late arrival policies.

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